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Terms & Conditions

By placing an order on the Nepenthes New York Online Store, you acknowledge having read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at before placing your order.

Our acceptance of your order brings into existence a legally binding contract between us.  All contracts are concluded in English.

Payment Info

We accept most major credit cards. All transactions are encrypted and 100% secure. If you have any problems placing an order, please contact us by email. 

Once payment has been received by us we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your order form.

Return and Exchanges

If for some reason you would like to return for store credit or exchange your purchase, you may do so within 14 days of receipt. The product must be in resell-able condition in order for credit or exchange to be issued.

All discounted items and items purchased with a promotional code are final sale. Additionally, all collaboration and special release items are final sale. 

Please note that shipping and handling is non-refundable. 

Contact us with your name, email address and order number to initiate the process.