Nepenthes New York will accept orders for shipment or pick-up by phone or e-mail during store hours.


Nepenthes New York accepts the following credit cards: Visa, MasterCard, American Express, and Discover.


Shipping is available to the United States and Canada. Purchased items will be shipped via UPS within 72 hours (3 business days) of placement of order. Orders will be shipped out Monday through Friday, excluding holidays. Free ground shipping is available on purchases over $100 USD with a destination within the continental United States. Customer is responsible for charges for shipments going to Alaska, Hawaii, and Canada; shipping prices vary depending on destination and package weight. Expedited shipping is available for an additional charge depending on the size and weight of purchase and delivery method. Physical copy of receipt will be included with purchase and a digital copy and confirmation of shipment will be sent via e-mail.*

Returns and Exchanges

Merchandise in saleable condition with all original tags attached may be exchanged or is eligible for store credit when returned within 14 days of ship date for the current selling price, no refunds or price adjustments.* Nepenthes New York requires an e-mail to shop@nepenthesny.com prior to the return or exchange of purchased goods containing the following information:

Please send returns to the following address, NOT the address listed on the original shipping label:

Nepenthes America, Inc.
307 West 38th St. #10
New York, NY 10018

*Shipping and handling charges are non-refundable.

*All sales final on markdowns, books, jewelry, sunglasses, pop-up shop items, and special releases.

*When sending footwear, please treat the shoebox like a merchandise. Any damages on the shoebox may be subjected to additional charges for replacement.